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Derby homeowner furious and kept up at night by ‘botched’ kitchen installation

today7 September 2022 2

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A Derbyshire homeowner says she has been “ripped off” by one of the country’s largest home improvement firms – claiming she was left with a substandard kitchen installation. Jo Yeoman, 50, who is from Alvaston and works with children, also says she is furious at the way she has been treated by those who installed the kitchen and claims to have been overcharged for aspects of the work.

She adds that panels have been installed in the wrong place, meaning she cannot properly use her oven, plaster has been ripped off the walls after a splashback screen was installed back to front, and fittings remain wobbly. The ordeal began in May, and since then Jo says she has had sleepless nights and the resulting stress has made her feel ill.

Money worries are also hitting hard, as in total the kitchen has cost £11,761. But Jo refuses to pay all of the £3,712 charged to her for its installation, including, she says, £847 to fit 16 ceiling and under cabinet lights.

Wickes said it has kept in close contact with Jo and will send new fitters to reinstall parts of the room on September 15. But she remains frustrated.

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Jo said: “They have made excuse after excuse after excuse. The fridge hasn’t been installed properly, it could be pulled over.

“Also the panel below the oven should be above it, as per the concept picture they have been supplied with. I can’t really use the oven, I have to step on my tip toes.

“It also says in documents that I have been charged around £1,500 for 10 ceiling lights and six cabinet lights. This cannot be right. I’m no tradesperson, but that cannot be right.

“Wickes is a reputable company, you want to be able to trust them. But after asking question after question since May, I feel I’ve been ripped off. I question the state of the work, and these guys are still out there fitting kitchens for people.

“I’ve been charged extra for ‘specialist installation’, but he’s not having any more money off me. But you’re never going to win against them.

“It’s made me ill. I was on holiday last week but I was up in the night stressed and upset. I’ve had to have time off work. 15 September is the new fitting date, let’s hope that goes well.

“But I wouldn’t want what has happened before to happen to anybody else. I feel like I haven’t got a leg to stand on.”

A Wickes spokesperson told Derbyshire Live: “We’re sorry to hear about Ms Yeoman’s experience as we always strive to deliver outstanding customer service. Our regional manager has visited the property and arranged for the work to be completed at a time suitable for them.

“Our customer relations team remains in close contact with the customer, and we are committed to resolving the matter quickly with the best possible care.”

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