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Hundreds of customers slam Tesco as glitch stops them from buying food

today8 September 2022 1

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Hundreds of shoppers flooded Tesco with complaints after they were unable to order their weekly essential items on the company’s website. The retailing giant has blamed a glitch as the reason for people not being able to process or amend their online orders.

More than 500 complaints flooded reports the Manchester Evening News, with more customers running into trouble when they attempted to book a delivery slot. The problems started at around 11am on Wednesday, September 7, according to the website DownDetector.

Tesco has issued a statement apologising for the glitch with one customer being told on Twitter: “We are experiencing some issues at the moment and are trying to resolve this. Please try again later.”

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Tesco shoppers all over the country reported problems. Customers also took to social media to tell Tesco about the problem.

One person tweeted: “@Tesco Your website for online orders is broken again. Every time I try to amend an order by adding items, it does it then immediately removes them. Similarly, when removing items, they are removed and added back in again. And yes, I have tried logging out and deleting cookies.”

@Cazjohnson79 said: “Is there a problem with the app/website at the moment? It’s telling me it can’t update my basket. Looks like others are having similar issues. Do you know when the problem will be fixed pleased?” @SallyHornsey asked: ” @Tesco I’m online and logged in but I can’t book a slot or add anything to my trolley. Tried with 2 browsers. Is something wrong? #hungry.”

Tesco has been approached for comment. On Twitter, Tesco told one customer: “We are experiencing some issues at the moment and are trying to resolve this. Please try again later.”

The supermarket added on Twitter: “There’s currently an issue with the website that is stopping customers from being able to complete basic functions such as booking a slot, checking out an order and amending orders.” Tesco also had a similar problem earlier in August, when customers couldn’t add items to their baskets or change orders.

Tesco shoppers started reporting issues with their website at around 5.30pm on August 15 saying it had “crashed”. The issue saw thousands of people unable to shop online or amend their baskets for almost four hours.

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